Returns & Refunds Policy
At Sweets and Treats Adelaide, we take pride in the quality of our confectionery; however, due to health and safety regulations, we cannot accept returns for change of mind once food items have left our premises. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery to arrange a replacement or refund.
Inspect Your Treats
Upon receiving your delivery, please check all items immediately for any signs of damage or discrepancies from your order confirmation.
Contact Our Team
Send an email to our support team with your order number and clear photographs of the damaged goods or incorrect items.
Review Process
Our team will review your claim within 2 business days to verify the issue and determine the eligibility for a refund or reshipment.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing